Your privacy matters to tg288. This Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you hold over your information as a member of the tg288 platform.
This Privacy Policy ("Policy") describes how tg288 ("tg288", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with the tg288 platform accessible at tg288.org ("Platform") and all associated services. This Policy applies to all current and prospective members of tg288, including residents of Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Makassar, Palembang, and all other regions of Indonesia who access the Platform.
By registering a tg288 Account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree with any provision of this Policy, you must discontinue your use of the Platform and contact our support team to arrange account closure.
This Policy should be read alongside the tg288 Terms & Conditions, which govern the contractual relationship between you and tg288 more broadly.
For the purposes of this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identity number, payment account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | tg288, being the entity that determines the purposes and means by which your Personal Data is processed. |
| "Data Processor" | A third party that processes Personal Data on behalf of tg288 under a written data processing agreement, such as a payment gateway or identity verification provider. |
| "Member" | Any individual who has registered a tg288 Account on the Platform and whose account has been approved by tg288. |
| "Cookies" | Small text files placed on your device by the Platform to enable functionality, remember preferences, and support analytics and fraud detection. |
tg288 collects the following categories of Personal Data in connection with the operation of the Platform:
tg288 collects Personal Data through the following channels:
tg288 processes your Personal Data on one or more of the following lawful bases, depending on the nature of the processing activity:
| Lawful Basis | Application to tg288 Processing |
|---|---|
| Contractual Necessity | Processing required to open your account, execute deposits and withdrawals, settle bets, and deliver the core services described in the tg288 Terms & Conditions. |
| Legal Obligation | Processing required to comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and international sanctions-screening regulations. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gaming monitoring, service improvement analytics, and internal audit purposes — where such interests are not overridden by your fundamental rights. |
| Consent | Processing for optional communications such as promotional emails and personalised offer notifications, where you have given explicit consent that you may withdraw at any time. |
tg288 uses the Personal Data it collects for the following purposes:
tg288 may share your Personal Data with the following categories of third parties:
tg288 shares payment-related Personal Data — such as your name, account number, and transaction amount — with the bank or e-wallet provider you select for each deposit or withdrawal. These providers operate under their own privacy policies and are subject to applicable Indonesian banking regulations.
tg288 uses certified third-party identity verification services to process KYC document submissions. These providers receive copies of your identification documents and liveness-check photographs solely for the purpose of verifying your identity; they are prohibited from using this data for any other purpose under their data processing agreements with tg288.
tg288 shares technical data — including IP addresses, device fingerprints, and behavioural signals — with fraud detection and cybersecurity service providers to protect the integrity of the Platform and the security of Member accounts.
Providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive session identifiers and bet history data that is technically necessary for the operation of their games within the tg288 Platform. These providers do not receive your full identity profile.
tg288 will disclose Personal Data to competent regulatory, law enforcement, or judicial authorities where it is legally obligated to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of tg288's business, Member Personal Data may be transferred to the acquiring or successor entity. tg288 will notify affected Members of any such transfer and the privacy implications within a reasonable timeframe.
As an internationally operating platform, tg288 may transfer your Personal Data to servers or service providers located outside of Indonesia. Where such transfers occur, tg288 ensures that an appropriate level of data protection is maintained by implementing one or more of the following safeguards:
By using the tg288 Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia where tg288 or its service providers operate, subject to the safeguards described above.
tg288 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity records | Duration of membership + 5 years after closure | AML / regulatory obligation |
| KYC documents | Duration of membership + 5 years after closure | AML / regulatory obligation |
| Transaction records | Duration of membership + 5 years after closure | AML / financial record-keeping |
| Betting & gaming history | Duration of membership + 2 years after closure | Dispute resolution / legitimate interest |
| Support communications | 3 years from last interaction | Legitimate interest / quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / compliance evidence |
| Technical & device logs | 13 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, tg288 will securely delete or anonymise your Personal Data so that it can no longer be attributed to you as an individual.
As a member of the tg288 Platform, you hold the following rights with respect to your Personal Data:
Please note that certain rights are subject to limitations under applicable law or may conflict with tg288's legal obligations — for example, tg288 cannot erase transaction records that it is legally required to retain for AML compliance. Where a right cannot be fully exercised, tg288 will explain the reasons clearly.
The tg288 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to support our security and analytics operations. The following cookie categories are used:
These cookies are essential to the operation of the Platform. They enable core functions such as session management, login authentication, and payment flow navigation. The Platform cannot function correctly without them, and they cannot be disabled.
These cookies remember choices you make on the Platform — such as your preferred display language, odds format, or active responsible gaming limits — and allow tg288 to personalise your experience accordingly.
These cookies collect aggregated, anonymised information about how Members navigate the Platform — such as which pages are visited most frequently and where members encounter technical errors. This data is used internally to improve the Platform experience. No individual Member is identified through analytical cookies.
These cookies support tg288's fraud detection and account security systems. They help identify unusual login patterns, detect bots, and flag suspicious activity that may indicate an account compromise or an attempt to manipulate Platform systems.
You may manage cookie preferences through your browser settings. Note that disabling certain cookie categories — particularly strictly necessary and security cookies — may impair your ability to use the Platform. tg288 does not use third-party advertising cookies or place cookies for the benefit of external advertisers.
tg288 implements a multi-layered security framework designed to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:
While tg288 takes all reasonable and industry-standard precautions to protect your data, no system is completely immune to risk. You play an important role in your own data security — always use a strong, unique password for your tg288 Account, enable 2FA, and never share your login credentials with anyone.
The tg288 Platform is strictly intended for adults aged 21 and over. tg288 does not knowingly collect or process Personal Data belonging to individuals under the age of 21. The Platform employs age verification controls at registration and during KYC review to enforce this restriction.
If tg288 becomes aware that it has inadvertently collected Personal Data from a person under 21 years of age, it will immediately suspend the associated account, delete the data in question to the extent permitted by legal retention obligations, and, where required, report the matter to the appropriate authority. If you believe that a minor has registered a tg288 Account, please notify us immediately at [email protected].
tg288 reserves the right to update or replace this Privacy Policy at any time. Material changes — such as the introduction of a new category of data processing, a new third-party data recipient, or a change to the lawful basis on which data is processed — will be communicated to Members via a notice on the Platform and, where practicable, by email to the address registered on your account, at least 14 days before the change takes effect.
The effective date displayed at the top of this Policy indicates the date on which the most recent version came into force. Your continued use of the Platform after any amendment has taken effect constitutes acceptance of the revised Policy. If you do not accept a revised Policy, you must cease using the Platform and request account closure before the new Policy takes effect.
tg288 recommends that you review this Policy each time you log in to your account to ensure you remain informed of how your data is being handled.
If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how tg288 has handled your Personal Data, please contact us through the following channels:
If you are not satisfied with tg288's response to a privacy complaint, you have the right to escalate the matter to the supervisory authority in the jurisdiction in which tg288 holds its operating licence. tg288 will cooperate fully with any such investigation.
Our privacy commitments go beyond legal compliance — they reflect the trust every tg288 member places in our platform.
Every connection between your device and the tg288 Platform is secured with TLS 1.3 encryption. No data leaves your browser in plain text — your credentials, payment details, and personal information are protected at all times.
tg288 does not sell, rent, or trade your Personal Data to third-party advertisers, data brokers, or marketing agencies under any circumstances. Your information is used exclusively to operate your account and improve your experience on the Platform.
You hold eight distinct rights over your Personal Data — from access and rectification to erasure and portability. tg288 is committed to honouring every valid data rights request within 30 days, with no unnecessary barriers or delays.
Sensitive Member data stored on tg288's servers — including KYC documents, payment records, and hashed passwords — is encrypted at rest using AES-256, the same encryption standard used by international financial institutions.
tg288 does not retain your data indefinitely. Clear retention periods are defined for every data category. When the retention period expires, your data is securely deleted or anonymised — never left sitting in a database without purpose.
Have a question about your data? Our support team — including Indonesian-speaking agents — is available 24 hours a day, seven days a week. Reach us via live chat in your account dashboard or at [email protected] for all privacy-related matters.
With your data secured by 256-bit SSL and a clear set of member rights behind you, explore everything tg288 has to offer — from live sportsbook action to world-class casino games. 21+ only. Please play responsibly.